mail@davemoral.es

As I have mentioned previously I am in the midst (still) of a large transition in web hosting and domain registration. After years of scattered business relationships I am attempting, as best I can, to bring all these elements of virtual property under one umbrella.

After the last of my domain registrations transferred from one host (1and1) to the new home (Dreamhost) I set upon (attempting) to close my account with 1and1 and cease billing. Not wanting to leave anything to chance I wanted this transfer process to finish before I severed ties. I’ve been screwed over by automated web hosting systems and flaky customer service in far corners of the world and did not want to leave anything to chance.

One would think that in 2010 the process of breaking a hosting contract and auto-renewal would be simple and straightforward. You would hope for a painless process for an account in good standing. Wrong. Twelve steps later (keeping count), three email confirmation messages (requiring action) and no fewer than four confirmation screens later and it’s still not complete. I have now been informed that I need to FAX (!) a signed confirmation to this firm. What the hell, when did 2010 morph into 1992?

To say that 1and1 hosting has left a bad taste in my mouth would be a profound understatement.